Right of withdrawalHow to apply the right of withdrawal
The customer who wants to exercise the withdrawal right may complete the return card or alternatively be sent by e-mail at email@example.com , or by fax to + 39 (0) 2 45472748, a communication containing signed declaration of intent to exercise the right of withdrawal, indicating all the required data, order number, order date, product code, subject to withdrawal.
The notes must state the bank details for the refund transfer (Cod. IBAN of the order).
At this point we have to wait for the communication of the Return Goods Authorisation (RGA) by our Company
If sent by fax or email send everything within 15 (fifteen) days to:
Via Selvanesco, 75
In order for the right of withdrawal may be exercised, it must comply with certain conditions, such as:
. The products must be substantially intact;
. the shipping costs for the return will be borne by the customer;
. on his arrival in stock, goods will be examined to assess any damages caused by packaging unfit for transport.
How is the return delivery
After activating the practice of withdrawal and obtaining the RGA number for shipping it is necessary to take all precautions to protect the goods from any damage, or alteration.
Cometa srl reserves the right to refuse the goods received and not in accordance with expectations.
. Enter on each package sent the RGA code, previously obtained by our customer service.
. Send the goods at his own expense, to the following address:
Via Selvanesco, 75
Any packages without an RGA number or with packaging not fit for transportation of goods, can be refused by our customer service.
How will a refund
Cometa srl provide within 30 working days from receipt of goods to make the repayment of the amount paid, including shipping costs if the delivery has taken place, in compliance with art. 5, paragraph 6, of Legislative Decree n. 185 of 22/05/1999, through bank transfer.
The shipping costs for returning are the sole responsibility of the customer.